CX Dallas Summit | October 11, 2018 | Dallas, TX, USA


Featured Past and Present Attendees

Heather Figallo

Senior Director, Customer Experience and Innovation Marketing

Southwest Airlines Co.

Terry Balluck

Associate Director, Marketing Communications and Branding

Kimberly-Clark Corporation

Laura Gordon

Vice President of Marketing Communications and Brand Innovation


Mark Hernandez

Assistant Vice President, Communications and Brand Management

General Motors Financial Company, Inc.

Helen Limpitlaw

Director, Brand Communications

Southwest Airlines Co.

Emma Polmer

Director Brand Communication

Mary Kay Inc.

David Reiseman

Vice President of Marketing, Brand Communications

Gold's Gym International, Inc.

Kathy Searle

Director, Brand and Enterprise Communications

Bell Helicopter Textron Inc.

Jessica Boland

Director - Customer Experience

The Neiman Marcus Group LLC

Fernand Fernandez

Vice President - Global Marketing and Customer Experience

American Airlines, Inc.

Brian Sullivan

Director of Ux Operations

Sabre Holdings Corporation

Brad Ruzicka

Director, Global Customer Support Experience

Texas Instruments Incorporated

Julie Rath

Managing Director, Customer Experience - Customer Service Recovery

American Airlines, Inc.

Nicole Rafferty

Associate Vice President Customer Experience

AT&T Inc.

Jennifer Proctor

Managing Director, Customer Experience Planning

American Airlines, Inc.

Andrew Panariello

Associate Director, Retail Sales Operations Customer Experience

AT&T Inc.

Kerri Hughes

Director Customer Experience

Michaels Stores, Inc.

Jefferson Haddox

Director of Ecommerce Customer Experience

Pier 1 Imports, Inc.

Myron Watkins

Vice President, Customer Experience

Greyhound Lines, Inc.

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The CX Dallas Summit is a chance to network, learn and engage with your peers on key industry concerns. Take some time out of the office to discuss and tackle the big issues currently affecting your company.

Heed our Call for Speakers if you are interested in speaking at the summit, or Register Now to find out if you qualify for a VIP attendee pass!

For more information about the CX Dallas Summit contact


Here's what our past attendees had to say:

Very good summit. Great opportunity to catch up with colleagues. Many topics were timely and relevant.

Information Security Officer, Board of Regents of the University of Georgia

Well organised, excellent speakers, good hospitality and location.

Senior Process Improvement Manager, Specsavers

Great event and format with timely topics! A very valuable experience.

Managing Director, Senior Information Risk Officer, BNY Mellon

Excellent event.

VP, IS Institutional, Manulife

Well organized. Fast paced. Good amenities. The group was mixed - b2c and b2b - and there was sharing. A good mix of content and connection.

CMO, UC Berkeley